Applies to LDMS 9.5 and LDMS 9.5 SP1

Description

Kaspersky Antivirus stops installation, due to incompatible software on the target device.

A list of incompatible Software can be found under

For LDMS 9.5 without service pack (KES 8)

http://support.kaspersky.com/7003

!! Please note that for LDMS 9.5 SP1 you will need patch LD95-SP1-CP_BASE-2013-1017 to get this working !!

For LDMS 9.5 with Service Pack 1 (KES 10)

http://support.kaspersky.com/9371

Solution

Warning If you use the pSKIPPRODUCTCHECK=1 parameter, Kaspersky and LANDesk will not be responsible for any possible operating system malfunctioning caused by incompatibility of Kaspersky or LANDesk products with other applications.

For detailed instructions see this document: How to Install the LANDesk AV bypassing the Incompatibility check

In order to skip the product compatibility check at install, do the following:

1. On the core server navigate to Program Files (x86)\LANDesk\ManagementSuite\ldlogon\avclient\install\setup
2. Open Kes8win.kpd in a text editor.

• Find the [Setup] block and modify the Params option as follows:
• Params=/s /pAKINSTALL=1 /pEULA=1 /pSKIPPRODUCTCHECK=1 /pSKIPPRODUCTUNINSTALL=1
• Save the changes in Kes8win.kpd

Do the same with the Kes8win.kud file:

1. Open Kes8win.kud in a text editor

• Find the [Setup] block and modify the Params option as follows:
• Params=/s /pAKINSTALL=1 /pEULA=1 /pSKIPPRODUCTCHECK=1 /pSKIPPRODUCTUNINSTALL=1
• Save the changes in Kes8win.kud.