How to send LANDesk an infected or suspicious file
DescriptionSometimes a virus shows up that does not have a definition yet. This is true for all viruses when they are first written. These are called "zero day" viruses. In order for a definition to...
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How to remove LANDesk Antivirus
Option 1: LDMS 8.x - (For LDMS 9 & 9.5 instructions see below)Using a task from the core server: 1. Open the Security and Patch Manager Tool2. Click the dropdown next to the "Create a Task" icon.3....
View ArticleReceiving error "previous application startup failed" at login
Environment:LDMS9.5 SP1 Issue:When a user logs in he receives the error "previous application startup failed".Despite this error, Antivirus is working normally. Solution:Please remove all .dmp files...
View ArticleResolved: LANDesk Antivirus 9.5 pre-sp1 false positive issue with tcpip.sys
IssueKaspersky has notified LANDesk that there is a false positive issue with tcpip.sys on Windows 7 32bit clients. This issue has been resolved. RecommendationEnsure that your clients have updated...
View ArticleKaspersky Endpoint Security 10 for Windows - Some software on your computer...
EnvironmentLANDesk Management Suite 9.5 SP1 agent depoyment with Antivirus included, upgrading from a previous version. Problem/Issue/Symptoms The deployment of the new agent doesn't install...
View ArticleLANDesk Antivirus Client UI shows "Vulnerability Scan" as disabled
affects LDMS 9.5 sp1 IssueAfter installing LANDesk Antivirus the client UI shows "Protection partialy enabled" (components running: 3 out of 6" and under Tasks it shows "Vulnerability Scan" as...
View ArticleLANDesk Antivirus 9.5 and Windows 8.1
This article applies to LANDesk Antivirus 9.5 and 9.5 SP1 Current StatusLANDesk Antivirus is NOT supported on Windows 8.1 at this time. (Last update: 04 November 2013)LANDesk is working diligently with...
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LANDesk Antivirus Landing Page
Attention, please read the following regarding LDMS 9.5 AV compatability with Windows 8.1http://community.landesk.com/support/docs/DOC-29802Attention, please read the following regarding an Antivirus...
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How to Install the LANDesk AV bypassing the Incompatibility check
Versions effected: LDMS 9.5 and newerProblem: You are unable to install LANDesk AV for some unknown reason.You have also found that while running the AV install in a interactive way using the following...
View ArticleCannot Install LANDesk Antivirus (LDAV) due to incompatible software detected...
Applies to LDMS 9.5 and LDMS 9.5 SP1DescriptionKaspersky Antivirus stops installation, due to incompatible software on the target device.A list of incompatible Software can be found under For LDMS 9.5...
View ArticleAntivirus exclusions (exceptions) for LANDesk Core Server
This article discusses Antivirus exclusions (also known as exceptions) that are recommended for the LANDesk Core Server. When installing Antivirus on the LANDesk Core server, it is recommended to set...
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Best Known method for creating a Zero Day AV update policy
Zero Day AV Update Versions effected: LDMS 9.5 and newer Problem:Your security compliance states you are required to ensure the AV definitions on each machine in your environment are updated as close...
View ArticleHow do you disable real-time scanning for LANDesk Antivirus in Management...
Applies to LANDesk Management Suite 9.5Applies to LANDesk Management Suite 9.5 SP1 Solution: Need to turn off real-time AV scanning on some computers. How do you udisable real-time scanning for LANDesk...
View ArticleBest Practice for using LANDesk AV on Slow Network Links
applies to LDMS 9.5Best Practice for using LANDesk AV on Slow Network LinksLANDesk AV is capable of updating virus pattern files in 4 different ways.Download from peerDownload from Preferred...
View ArticleAV scan and Security Scan (Vulscan) is running multiple times in a day...
Applies to LANDesk Management Suite 9.5 SP1Description:AV scan is running every 2 hours on computers causing performance issues on the client.The AV scan is only scheduled to run once a week or during...
View ArticleManually updating the Kaspersky AV pattern files on a LANDesk core that is...
Scope: This document applies to LANDESK AV 10 & Kaspersky Endpoint Security 10 (KES10). Which is LDMS 9.5 SP1 and SP2. This applies to Windows AV pattern files only. Issue: The core is not...
View ArticleHow to send LANDesk an infected or suspicious file
DescriptionSometimes a virus shows up that does not have a definition yet. This is true for all viruses when they are first written. These are called "zero day" viruses. In order for a definition to...
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Improve antivirus on-demand scans performance
Applies to LANDesk Management Suite 9.5 and above. This article is intended to give recommendations, suggestions and explanations on how we can influence the performance of the AV on-demand scan....
View ArticleBest Known Methods for LANDESK 9.5 Antivirus running on Server OS
applies to LANDESK Antivirus 9.5 sp1 and sp2 AV Functions included on server installsFile Anti-VirusFirewallNetwork Attack Blocker The following components are not included on server installs:Mail...
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How to troubleshoot LANDesk Antivirus 9.5
This article details the troubleshooting steps for LANDesk Antivirus 9.5. It is highly recommend to go through the relevant areas of the Kaspersky Endpoint Security 8 online course available Kaspersky:...
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