Clik here to view.
How to troubleshoot Ivanti Antivirus license issues
Troubleshooting Ivanti Antivirus licensing issues This article will describe the technical process that the administrator and Ivanti Antivirus must take in order to successfully install and activate a...
View ArticleClik here to view.
How to get started using Ivanti Antivirus
This document serves as a best practices step by step document for setting up, configuring and maintaining Ivanti Antivirus. This is meant as a quick-start guide and does not go into advanced options....
View ArticleClik here to view.
How to Install Ivanti Antivirus 2017 (Bitdefender) Manually on a Client
This document assumes you know how to copy and rename files from the core's LDLOGON share via UNC to the client, rename files and run command lines.This method of installing Antivirus 2017 is not...
View ArticleClik here to view.
Mac Antivirus Basic Setup, Configuration and Installation
Mac Antivirus Basic Setup, Configuration and Installation Core Definition DownloadThe core downloads definition updates for Macs just like it does for Windows PCs Antivirus. These in-turn get...
View ArticleClik here to view.
Ivanti Antivirus: Database Tables, Inventory Information, and Security Activity
This document lists the tables in the Ivanti EPM Database that are related to the Ivanti Antivirus product:Antivirus tableAntivirusPatches tableInfectedFiles tableQuarantinedFiles tableSecurityAction...
View ArticleClik here to view.
Getting started with the new Ivanti Antivirus 2017(Bitdefender) Client GUI...
This document is intended to introduce you to the new Ivanti Antivirus (Bitdefender Engine) Antivirus 2017 client GUI on the devices you install it on and the agent settings that control the new...
View ArticleClik here to view.
How to report undetected viruses or false positives to Ivanti EPM Support
This process is specific to Ivanti Antivirus using the Kaspersky engine. For Ivanti Antivirus 2017 using the Bitdefender engine, please see this document:How To Submit False Positives and Undetected...
View ArticleClik here to view.
Receiving error "previous application startup failed" at login
Environment:LDMS9.5 SP1 Issue:When a user logs in he receives the error "previous application startup failed".Despite this error, Antivirus is working normally. Solution:Please remove all .dmp files...
View ArticleAntivirus Exclusions for a LANDESK Client
Description:This document contains the list of applications and files that need to be excluded/trusted for LANDESK to function properly if you aren't using LANDESK AV.If you are using LANDESK AV, these...
View ArticleClik here to view.
Issue: Ivanti Antivirus not detecting a suspected virus
Issue Ivanti Antivirus not detecting a suspicious file as being infected by a virus. Cause This issue can be caused by one or more of the following: Outdated Antivirus scanning engineOutdated Antivirus...
View ArticleClik here to view.
About Antivirus information in the Ivanti EPM Inventory
DescriptionVendor information supported at the time of the writing of this articleLDAVHLPR.DLLSteps to install the Third Party Antivirus content patchAdding Antivirus information to column setsChanging...
View ArticleClik here to view.
Installing Mac Antivirus(Kaspersky) Manually
Note: This document assumes that you know how to use the Mac Terminal, File system and connect to SMB shares.This method of installing Mac Antivirus is not recommended and should only be used as a last...
View ArticleAbout Antivirus exclusions (exceptions) for the Ivanti EPM Core Server
This article discusses Antivirus exclusions (also known as exceptions) that are recommended for the Ivanti EPM Core Server. When installing Antivirus on the Ivanti EPM Core server, it is recommended to...
View ArticleClik here to view.
How to report and send files being incorrectly detected as a virus by Ivanti...
DescriptionHow to report and send files being detected incorrectly as a virusRestore File for ReportingLDMS 9.6/2016Submit the File Description Sometimes new Virus Definitions will detect legitimate...
View ArticleClik here to view.
How to troubleshoot Ivanti Antivirus license issues
Troubleshooting Ivanti Antivirus licensing issues This article will describe the technical process that the administrator and Ivanti Antivirus must take in order to successfully install and activate a...
View ArticleClik here to view.
Ivanti Antivirus: Database Tables, Inventory Information, and Security Activity
This document lists the tables in the Ivanti EPM Database that are related to the Ivanti Antivirus product:Antivirus tableAntivirusPatches tableInfectedFiles tableQuarantinedFiles tableSecurityAction...
View ArticleIssue: Antivirus 2017(Bitdefender) Failed to install, Now other attempts to...
Issue Antivirus 2017(Bitdefender) Failed to install, Now other attempts to install also fail. Cause If antivirus fails to install on a device it leaves traces behind that will not allow subsequent...
View ArticleClik here to view.
Ivanti Product Alert - Ivanti Antivirus 2017 (Bitdefender) Certificate about...
Note: If you have not yet installed Ivanti Antivirus 2017 (Bitdefender Engine) into your environment, you will only need to follow How to get started with Ivanti Antivirus 2017 (Bitdefender Engine)...
View ArticleError "GetBases.exe returned an error code: Update successful, but...
IssueAV definition download on the Core Server fails with "GetBases.exe returned an error code: Update successful, but retranslation failed.(37) (25)"CauseThis is typically caused by a network, rights,...
View ArticleClik here to view.
Issue: Definitions Fail to Download To the Core Server
DescriptionTroubleshootingVerify your settingsCheck for a potential licensing issueCheck your license capabilitiesAddress your licensing issueDescriptionUpdates fail to download after scheduling or...
View Article