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How to troubleshoot LANDesk Antivirus 9.5
This article details the troubleshooting steps for LANDesk Antivirus 9.5. It is highly recommend to go through the relevant areas of the Kaspersky Endpoint Security 8 online course available Kaspersky:...
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LANDESK Antivirus Landing Page
Antivirus for LANDESK Security SuiteThis is a list of highly recommended documents for increasing overall knowledge of this component.The article's listed below are applicable to LANDesk Management...
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How to gather trace log files for LANDESK Antivirus
How to generate an application trace fileWhere to find the generated trace filesSending trace files to LANDESK Technical SupportTrace log detail levelsHow to delete a trace fileUseful references At...
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Issue: Clients unable to connect through Microsoft DirectAccess after...
ISSUEAfter the installation of LANDESK Antivirus, clients cannot connect through Direct Access.Note: LANDESK Antivirus uses the Kaspersky Endpoint Security 10 engine.More details about Direct Access...
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Issue: Patch and Compliance Scan stops the Windows Update Service
ISSUE After running a Patch and Compliance Scan, the Windows Update Service is being stopped. This can impact the administrator of they are using another patching solution such as Microsoft WSUS....
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How to Configure a Preferred Server for LANDesk Antivirus pattern file content
Setting up a preferred server for replicating LANDesk Antivirus pattern file content. LANDesk Antivirus takes advantage of all of the software distribution technologies built in to LANDesk Management...
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LANDesk Antivirus Exclusions
This article discusses adding exclusions to the LANDesk Antivirus scanning. What is an Antivirus scanning exclusion? An Antivirus scanning exclusion is an instruction created by the user or...
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Issue: FTP blocked by LANDESK Antivirus
DescriptionThis document applies to issues where FTP no longer functions after installing LANDESK Antivirus. Cause LANDESK Antivirus monitors port 21, in turn causing it to block active FTP....
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LANDESK Management Suite 9.6 antivirus documentation
The links below go to the LANDESK Help Center user documentation:LANDESK Antivirus overviewRole-based administration with LANDESK AntivirusAntivirus task workflowConfigure devices for Antivirus...
View ArticleLANDESK Antivirus Incompatible Software
Description When installing any security software it is important to ensure compatibility between other security products that may be installed on the system. This document provides details on how to...
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Issue: Kaspersky Endpoint Security Service fails to start after LANDESK...
IssueCauseResolution Verify the Necessary Root Certificates are installed on the computer The Certificates are installed, but the issue still occurs Group Policy Disabled Root Certificates...
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Antivirus False Positives - What they are, and what to do.
False Positives It may be possible to get Antivirus pattern file content that contains a virus signature that will incorrectly detect malware within a file that in actuality does not contain malware....
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Error: "License agreement violated" on LANDESK Antivirus client
Issue After installing LANDESK Antivirus 9.5 SP1, an error message appears saying that the license agreement has been violated. Within the licensing window on the client the message "Reinstall the...
View ArticleIssue: LANDESK Antivirus 9.5 patch "B" issues (Affects only 9.5 SP1 and earlier)
Applies to LDMS 9.5 SP1 and earlier. Later versions are NOT affected. Issue Several issues were reported regarding LANDESK Antivirus 9.5 flat or with SP1The root cause has been traced to defects in...
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Antivirus Exclusions for a LANDESK Client
Description:This document contains the list of applications and files that need to be excluded/trusted for LANDESK to function properly if you aren't using LANDESK AV.If you are using LANDESK AV, these...
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How to install the LANDESK AntiVirus on core server ?
How to install the LANDESK AntiVirus on core server ?So there is 2 solutions1 - install Kaspersky form this path ...\LANDESK\ManagementSuite\ldlogon\AVClient\Install\x64\setupput the licence key...
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Multiple AVP.EXE in Task Manager
This article contains explanations on why there are more than one avp.exe running on a client where Kaspersky is running. Environment LDMS 9.5 with the Endpoint Security 8 from Kaspersky....
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LANDesk Antivirus Exclusions
This article discusses adding exclusions to the LANDesk Antivirus scanning. What is an Antivirus scanning exclusion? An Antivirus scanning exclusion is an instruction created by the user or...
View ArticleAntivirus key is missing or expired
Error: The AV license key is missing or has expired 8004025D This can happen for several reasons: AV Key Expired Antivirus keys are made available as part of the antivirus content downloads from the...
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Issue: Antivirus pattern files (definitions) not updating on core server
Issue Antivirus definitions not updating on the core server. Cause This issue can be caused in various ways. Licensing This issue can be caused by an expired, incorrect, or missing Antivirus...
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